Frequently Asked Questions (FAQ)
1. How long does delivery take?
Our standard UK delivery timeframe is approximately 7 to 15 business days.
We work with carefully selected international fulfilment partners to ensure reliable and consistent delivery.
2. How are orders shipped?
All orders are shipped through our trusted international logistics network and include tracking from dispatch to delivery whenever available.
3. Will I receive tracking information?
Yes.
Once your order has been dispatched, you will receive a confirmation email with tracking details when available, allowing you to follow your delivery.
4. What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure payment methods commonly used in the UK.
All payments are processed through encrypted and secure systems.
5. What is your return policy?
If your item arrives damaged, faulty, or not as described, you may request a return within 7 days of receiving your order.
Our customer support team will guide you through the return process.
6. How long do refunds take?
Once a return or refund request is approved, refunds are processed within 24 hours.
Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.
7. What if my order is delayed?
If your delivery exceeds the estimated timeframe, please contact our support team.
We will investigate the issue and work with our logistics partners to find the best possible solution.
8. Do your products come with a warranty?
Yes.
Our products include a supplier warranty covering manufacturing defects and quality-related issues, where applicable.
9. Will I need to pay customs or import fees?
Most UK orders arrive without additional charges.
In rare cases where customs or import fees apply, these are the responsibility of the customer, and our support team will be available to assist if needed.
10. Can I change or cancel my order?
Changes or cancellations may be requested before the order is dispatched.
Please contact us as soon as possible so we can assist you.